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Our team is available to assist you during business hours.
Our Office
70, Pannadhay Marg, Imlighat, Old City, Udaipur, Rajasthan 313001
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Frequently Asked Questions
Explore our answers to common inquiries and learn more about our services.
What information should I include in my inquiry?
Please mention the product type, quantity, customization needs, and your location. This helps us provide faster and more accurate responses.
How soon can I expect a response after contacting you?
We strive to reply to all inquiries within 1-2 business days. For urgent queries, please mention “URGENT” in your subject line for priority support.
Can I discuss my requirements over a call or video meeting?
Absolutely! Let us know your preferred contact method and we’ll arrange a call, WhatsApp, or video meeting as per your convenience.
Do you provide product samples?
Yes, sample requests are welcome. Please specify the product code you’re interested in —our team will guide you on the next steps.
Where are you based, and can I visit your workshop?
We are based in Udaipur, Rajasthan, India. Visits are welcome by prior appointment. Kindly contact us to schedule a meeting.
What should I do if I haven’t received a reply?
If you do not receive a reply within two working days, kindly check your spam folder or resend your inquiry to ensure we connect as soon as possible.
Can I get support in languages other than English?
Our primary language is English, but we offer support in Hindi as well for domestic clients.
I need help with product selection or customization. Will someone guide me?
Yes, our specialists are happy to help with product advice, bulk pricing, customization, branding, and export processes.
How do I track the status of my order or shipment?
Once your order is processed, our team will provide tracking details and ongoing updates until your products reach you.
Didn’t find your answer here?
If your query isn’t listed above, please fill out our contact form or email us directly. We’re always happy to assist.