Shipping Policy

Last updated: 29 August 2026

At Brown Aura, we carefully pack every order to ensure your handcrafted leather product reaches you safely and in excellent condition.

Order Processing

Orders are normally processed and dispatched within 1–3 business days after confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.

Personalized, customized or made-to-order products may require additional processing time. The estimated dispatch timeline will be communicated when the order is confirmed.

Shipping Coverage

We currently ship across India to serviceable PIN codes. If your location is not serviceable, we will contact you using the phone number or email address provided with your order.

Shipping Charges

Applicable shipping charges, if any, will be clearly displayed during checkout before payment. Free-shipping offers may be available during selected promotions or above a specified order value.

Estimated Delivery Time

After dispatch, orders are generally delivered within:

• Metro cities: 3–5 business days

• Other locations: 5–7 business days

• Remote areas: Up to 7–10 business days

These timelines are estimates and may vary because of courier delays, weather conditions, public holidays, regional restrictions or circumstances beyond our control.

Order Tracking

Once your order has been dispatched, tracking details will be sent to your registered email address or mobile number. Tracking information may take up to 24 hours to become active after dispatch.

Address and Contact Details

Customers are responsible for providing a complete and accurate delivery address, PIN code and phone number.

If you notice an error, contact us immediately at info.brownaura@gmail.com or +91 7300131204. Address changes may not be possible once an order has been dispatched.

Failed Delivery and Returned Orders

Our courier partner may make more than one delivery attempt. If delivery fails because of an incorrect address, unavailable recipient or refusal to accept the parcel, the order may be returned to us.

For prepaid orders, any applicable return-to-origin and reshipping charges may need to be paid before the parcel is shipped again.

Delayed or Lost Shipments

Occasional courier delays can occur after dispatch. If your tracking has not updated for several days or the order has not arrived within the estimated timeline, please contact us. We will coordinate with the courier partner and assist you with an update.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery. If the parcel or product arrives damaged, defective or incorrect, contact us as soon as possible at info.brownaura@gmail.com.

Please include your order number and clear photographs of the product and packaging. An unboxing video, if available, can help us investigate the issue faster.

Returns, exchanges and refunds are handled according to our Refund Policy.

Contact Us

For shipping-related questions, contact:

Brown Aura
Email: info.brownaura@gmail.com
Phone: +91 7300131204
Address: 72 Pannadhay Marg, Silawatwari, Infront of Dargah, Udaipur, Rajasthan 313004, India